Customer Testimonials

Excellent service! Sylvester was a wealth of information. And it was the fastest most enjoyable purchase of a vehicle I’ve ever had. It’s nice to see that. Service is still important to Moore Cadillac. Thank you

Amazing service and the best service experience every time!

Great service and friendly.

James was amazing to work with at Moore Cadillac.

To Whom It May Concern, I would like to share my outstanding experience with the entire team at Moore Cadillac. From the very first day I walked in, I was treated with professionalism, respect, and genuine care something that is not easy to find in today’s world. When I first met Mr. Sylvester, I told him the VIN number of the vehicle I was interested in. Without hesitation, he personally walked me straight to the exact truck. That level of attention made me feel honored and showed me immediately that I was dealing with true professionals. Shortly after, I ... Read More

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Google - Jun 20, 2026

To Whom It May Concern, I would like to share my outstanding experience with the entire team at Moore Cadillac. From the very first day I walked in, I was treated with professionalism, respect, and genuine care something that is not easy to find in today’s world. When I first met Mr. Sylvester, I told him the VIN number of the vehicle I was interested in. Without hesitation, he personally walked me straight to the exact truck. That level of attention made me feel honored and showed me immediately that I was dealing with true professionals. Shortly after, I received communication from Robin Dixon, who was phenomenal. Her emails and phone calls were timely, clear, and extremely professional. She made the process smooth and kept me informed every step of the way. I also had the pleasure of meeting the former football player on staff another great interaction that added to the positive experience. The following week, I finally had the chance to shake hands with Jose, the General Manager. Meeting him was awesome. We shared stories about being from New York and New Jersey, and it felt like talking to an old friend rather than a dealership manager. During this time, I had to return to military duty. Even while I was away, I kept receiving reminders that the 2022 Cadillac I wanted was still available. My heart was racing because I didn’t want it to be sold before I returned. When I finally got a break from work and came back, I was able to test drive the vehicle with Devon Dudley. This man truly knows his craft. He was professional, intelligent, and extremely knowledgeable about the vehicle. With my 35 years in the U.S. Army, I can recognize someone who takes pride in what they do and Devon absolutely does. Finally, I met Mr. Marty, who is a genuine genius with numbers. He presented figures that were fair and comfortable, and we shook hands and made the deal. On top of that, I ran into Dino, someone I knew from another dealership. Seeing him again and talking about my old Chevy Suburban and Chevy Traverse brought back great memories. Overall, every single individual I encountered at Moore Cadillac made me feel like I was part of their team. They are professional, respectful, honest, knowledgeable, and they truly care about their customers. Because of them, I proudly recommend that anyone looking for a Cadillac should go to Moore Cadillac. They will treat you right. Respectfully, Master Sergeant Kelvin M. Gilliam, Sr. United States Army

Good experience with Donny in charge. Thank you Moore Cadillac!

Mr Sylvester Wright made buying a new car the most enjoyable experience I have ever had. All questions were answered and ever detail was reviewed from the beginning of the test drive to a tutorial of every feature of my new CT4. Friendly staff and excellent service. Thank you Moore Cadillac!

Really appreciated our experience with Moore Cadillac. It was a very calm and low pressure environment to purchase a vehicle in. James was our sales representative and he was outstanding. The guys in Finance handled all of our paperwork quickly and correctly. Love our new Cadillac and would buy from Moore again when we are ready to purchase our next Cadi.

My experience with Moore Cadillac in Richmond was wonderful. It’s my 1st EV so I was somewhat clueless but the staff was knowledgeable about the vehicle I wanted and had it ready for me when I arrived. I drove it back home, Alabama, with no problem! Thanks Devon, Mike and Dino!!

The work was fine - it just took over 2 weeks for the work to be completed. Maybe outside of their control but it was an inconvenience. I was provided a loaner but it still took a long time to get the parts and the truck fixed.

Donnie in service is A1!! Communication with me is key and he made sure I was informed throughout the entire process.

Just wanted to say that I have incredible respect for Mike Romano. He's a service manager and I've never had a service manager call me with the respect and kindness that he just has shown me in the last 5 minutes. Will not hesitate to continue buying Cadillacs and having this company serve my vehicles.

I recently bought my first Subaru from this dealership with the best help from Justin. He was personable, charismatic, and very helpful. Everyone, including himself, kept emphasizing he was new, but he made me and my boyfriend super comfortable as we shopped. He was never pushy in my decision making, helped me compare multiple cars and made me feel confident in my final decision. The whole process was painless (well as painless as spending money on a car can be😅) I hope this car lasts me for years to come, but when I finally do need another or a new ... Read More

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Google - Jun 9, 2026

I recently bought my first Subaru from this dealership with the best help from Justin. He was personable, charismatic, and very helpful. Everyone, including himself, kept emphasizing he was new, but he made me and my boyfriend super comfortable as we shopped. He was never pushy in my decision making, helped me compare multiple cars and made me feel confident in my final decision. The whole process was painless (well as painless as spending money on a car can be😅) I hope this car lasts me for years to come, but when I finally do need another or a new car I’ll definitely be back. Highly recommend!!

Except for the fact that it took 5 days to get my car fixed, the work was good. i did have a loaner but i kept receiving information that the car was ready when it wasn’t.

These guys always do a good job taking care of my Escalades needs. Took my truck in for a routine Oil change. Was in and out in a jiffy.

Service and inspection was done promptly while I waited. Friendly, courteous staff. A very good experience!!!

I’ve had absolutely no complaints thus far until my last appointment for my 2025 Cadillac Escalade. When I finally picked up my truck, I noticed a dent on the passenger door, that CLEARLY wasn’t there when I dropped it off. I immediately informed Donny Myers, and he took a look at it, then went to look at the pictures that was taken before any work was done. He said that there was NO dent in my passenger door, and he was going to talk to his boss Mike. By me working at a dealership, I was told by Mike ... Read More

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Google - May 31, 2026

I’ve had absolutely no complaints thus far until my last appointment for my 2025 Cadillac Escalade. When I finally picked up my truck, I noticed a dent on the passenger door, that CLEARLY wasn’t there when I dropped it off. I immediately informed Donny Myers, and he took a look at it, then went to look at the pictures that was taken before any work was done. He said that there was NO dent in my passenger door, and he was going to talk to his boss Mike. By me working at a dealership, I was told by Mike that I could get the body guy at the job to do it, and they would pay for it, so I’ll see how that goes once I touch base with the guy from my job. Jose, whom use to work at the dealership with me, now works at Moore’s, and he said that it was gonna make sure the work was done also. (I must give Jose, Donny, and Mike credit for ensuring that the dent was repaired in my passenger side door!!) It’s absolutely no way I could leave the review with only one star, so a five star is what I’m giving them! Thanks again for all your help & understanding.

Walking into this dealership, I expected the usual car buying stress. Instead, I was met with a team that redefined what customer service should feel like. From the very first moment, DeVon made me feel welcomed, respected, and supported. He never rushed me, never pressured me, and never made me feel like “just another customer.” As a woman who likes to understand every detail, I appreciated how he answered every question with patience and clarity. He turned what is usually an overwhelming process into the smoothest and fastest vehicle purchase I’ve ever made. He’s a TRUE diamond in ... Read More

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Google - May 25, 2026

Walking into this dealership, I expected the usual car buying stress. Instead, I was met with a team that redefined what customer service should feel like. From the very first moment, DeVon made me feel welcomed, respected, and supported. He never rushed me, never pressured me, and never made me feel like “just another customer.” As a woman who likes to understand every detail, I appreciated how he answered every question with patience and clarity. He turned what is usually an overwhelming process into the smoothest and fastest vehicle purchase I’ve ever made. He’s a TRUE diamond in the ruff car sales professional. Another thing that truly impressed me was the team behind him. Michael Jordan, Dino Capocelli, and Jose Gonzalez each took the time to personally shake my hand and check in during the process. That level of unity and professionalism is rare and it shows. This wasn’t just a purchase. It was the moment I drove away in my dream car, and this team made that moment unforgettable. If you want a dealership that treats you with respect, moves with purpose, and works together seamlessly, go see them. They’ll put you in your dream car too. 10 out of 10 hands down.

Michael, DeVon & Dino were a absolute pleasure to work with. The level of customer service is unmatched. I truly appreciate the attention to detail and the level of effort to assist me in purchasing a brand new Vistiq. The dealership was very busy (evident that other customers were happy as well) however I felt the level of attention on my husband and I seemed as if we were the only customers on the showroom floor.

We had a wonderful experience at this dealership! James was patient with us, never pushy, and he went over and beyond by even helping me get all my belongings out of my car and into my new Cadillac! And everyone at that dealership was kind, welcoming, making sure we were comfortable waiting on paperwork which made it an enjoyable experience for us!!! We definitely recommend this dealership and James for their outstanding service!!!

I took my vehicle into Moores Cadillac on 05/21/2026 for a 1PM appointment for the initial appointment, which included oil change, rotation of tires and fluid levels. It did not take very long and everything were well! Thank you Moores Cadillac for taking good care of my vehicle and doing so in a timely manner! VQF

Great service

Fast prompt service

A+++ Had my V serviced a few times and they do a great job. Thanks!

Excellent professional service

I brought my car in for service and they did a great job.

Vehicle was repaired but they did troubleshoot.

They got me in quickly and did a really nice job of communicating.

Excellent

Huge thank you to Donnie at Moore Cadillac for the outstanding customer service. From start to finish, Donnie was professional, communicative, and genuinely helpful throughout the entire process. He took the time to answer questions, kept me updated, and made sure everything was handled smoothly. It’s rare to find someone who combines professionalism with such a personable approach, and it truly made the experience stress-free. If you’re visiting Moore Cadillac, I highly recommend asking for Donnie. Great service makes all the difference, and he absolutely delivered.

I recently leased a Cadillac from Moore Cadillac and genuinely walked away impressed — not just with the car, but with how the entire experience was handled. James made it easy from the beginning — no pressure, no games, just straightforward communication that made me feel like my time was respected. Michael handled the numbers with the same energy. Clear, honest, and patient. I left that part of the process actually feeling good about what I signed. Jose, the General Manager, checked in with me every single visit — not because he had to, but because it felt like he genuinely wanted to. ... Read More

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Google - May 5, 2026

I recently leased a Cadillac from Moore Cadillac and genuinely walked away impressed — not just with the car, but with how the entire experience was handled. James made it easy from the beginning — no pressure, no games, just straightforward communication that made me feel like my time was respected. Michael handled the numbers with the same energy. Clear, honest, and patient. I left that part of the process actually feeling good about what I signed. Jose, the General Manager, checked in with me every single visit — not because he had to, but because it felt like he genuinely wanted to. That kind of attention from leadership is rare, and it set the tone for everything. But here’s what I’ll remember most: there was a commitment made to me early in the process, and when the moment came — they delivered. In an industry where that’s not always the case, it meant everything. It’s easy to show up when you’re trying to earn someone’s business. It’s something else entirely to show up after.

👍🏽👍🏽 great service!

Had my car inspected. It was completed in a timely manner. I am disabled and the service staff was very helpful in parking my car so that I could enter the vehicle without a problem. Overall, the staff was friendly and accommodating of my needs. I look forward to doing additional business with this dealership.

Very fast informative polite and very helpful First time dealing with a Cadillac dealer and I love the experience would definitely recommend

Donnie was super helpful and service was painless

These folks are on target! Easy to schedule, they take you on time, and vehicle is repaired promptly. Staff members are outstanding!

My experience was good.

Friendly, knowledgeable and made the experience a great time.

Excellent customer service. Thanks, Donnie!

Great place to buy your next Vehicle... I give Mr Sylvester Wright 10+ stars as well as the Financial Manager , Kevin Lanier of Moore Cadillac a 100% for all the help and tips he shared with me.. All of the staff and personnel was very helpful.. I'm enjoying my new 2024 BMW X3. Again thanks to Moore Cadillac for a safe and enjoyable experience and for working with me....U guys ROCK, Sylvester I will be back for my new Lyric

Moore’s Cadillac has always provided excellent customer service in the service department in my opinion. This is my third Cadillac, but my second from Moore’s. I’m usually kept informed of the progress of service being done if I’m in the waiting area. Also, someone often pops in with a smile to remind me that coffee and snacks are available as well.

Donnie and the team at Moore do an excellent job. From start to finish you have a feeling of confidence in their work.

James at Al Moore is the man honest seller will be buying again

When I tell you the most incredible experience and hospitality that I have had driving into Moore Cadillac in Richmond Va. Donnie M took care of me and never turned me away like most dealerships. He didn’t take a long time from start to finish. I’m very satisfied and others shall call on him. I’ll be back.

They have some nice Cadillac

Donny and the team did a wonderful job of doing everything needed to make the car effectively new. They analyzed and arranged everything efficiently and painlessly and it was great having it back and ready for Holiday long drives. I will always buy from and work with this team. Thank you Donny and All

Had a great experience with Moore Cadillac. The staff was very helpful and would recommend for others to use their service services

The service at this location was top-notch! I was traveling from North Carolina to Delaware when I hit a highway pothole, and one of my rear tires was flattened. I was towed to Moore Cadillac shortly after the service department closed, but a service technician took my information, recommended a hotel for me, called/paid for an Uber to get me to/from the hotel. Another service technician verified my tire situation, ordered my rear tires and completed all work required to get me back up-and-running the next day! Even the person (African American lady) that took my payment honored ... Read More

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Google - Apr 3, 2026

The service at this location was top-notch! I was traveling from North Carolina to Delaware when I hit a highway pothole, and one of my rear tires was flattened. I was towed to Moore Cadillac shortly after the service department closed, but a service technician took my information, recommended a hotel for me, called/paid for an Uber to get me to/from the hotel. Another service technician verified my tire situation, ordered my rear tires and completed all work required to get me back up-and-running the next day! Even the person (African American lady) that took my payment honored my Veteran status and was able to provide me a discount on my final bill. I have owned my Cadillac since 2018, and had my car serviced at a few Cadillac locations in MD, NC, and VA, and Moore Cadillac Richmond, VA is truly among the very best… hands down!! Thank you Moore Cadillac for your professional, competent, and caring staff. I was very impressed with the service I received at Moore Cadillac Richmond!

Donnie is the best!

Fast, friendly and prompt service

Fine job repairing my vehicle once the service department inspected and identified the issue. Loaner was provided and communication was good overall.

Amazing experience buying my new vehicle from Chauncey! He was extremely knowledgeable of the vehicle. He and his manager were professional, courteous and very accommodating. Within less than 24 hours they found the exact car I wanted 2 hours away and went and got it for me so I could have it right away. They put the customer first and want to ensure you have a great buying experience and feel like you are making the right investment.

The service was handled very well. The only issue I had was my car had a Modesto treatment and cannot be run through any automatic car wash. I hung a sign on my rear view mirror that clearly indicated DO NOT WASH THE CAR IN AN AUTOMATIC WASH. That was ignored and ran through their auto car wash which comprises the coating.

Moore Cadillac was great Donnie Myers got me in and out with no problems. Love the service thanks so much.

I didn't purchase a car from them but I stopped by to check out the Escalade. Staff there was very friendly and showed me everything I needed to know.

These beautiful souls were amazing. Hands down the best service in the auto industry! They actually care and treat you like a human being and not a cash opportunity. They don't slap a temporary fix they take their time and make sure its right. I will always be going back. You are in trusted hands here.

From the time of arrival to departure, when my car was completely done, I was treated with a welcoming smile, with kindness and politeness from the staff. Although, I wasn’t aware that the price of oil change and tire rotation went up close to $50, I was still willing to pay the new price because of the excellent service I receive from the Service Advisors without complaining.

Great service on the ball return a phone calls no hassles when I got there completely professional and recommended to my mother

My husband and I had a pleasant experience

It has been a pleasure dealing with Moore Cadillac. The service manager Donnie Meyers listens to what I need, he provides quality checks, oversight and professional service. DeVon Dudley makes it all happen for me. He continues to provide me answers to all my questions and professional service after the sale. Michael Jordan has provided continuous oversight to the whole operation at Moore Cadillac. Thanks again!

I really appreciated your kind response and detailed explanation!

I had an excellent experience from the moment I walked in until the moment I walked about. I highly recommend Moore Cadillac of Richmond

Sylvester Wright was amazing! He was calm, understanding of my wants in a new car, and respected my choices. He was intelligent in the workings of Cadillac and the brand itself! Sly was by far one of the best non-salezy salesman ever. He understood the assignment!! 🙂 And got the sale by not pushing for the sale!…. At least not too hard. Sales is about trust and I trusted him and he trusted me and my husband. It was a great experience at Moore Cadillac for our first ever Cadillac buy!

I had an issue with the thermostat in my 2021 Cadillac XT5. I purchased the Cadillac elsewhere and the powertrain warranty transferred to me and all of my service, as well as a loaner car, were covered! The service at Moore Cadillac was excellent and I really liked the communication from the service desk via Text. I went to pick up my vehicle today and the pick up and drop off of the loaner vehicle took Less than five minutes. Everyone that I came in contact with at both drop off and pick up were very professional and very pleasant. Definitely ... Read More

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Google - Mar 5, 2026

I had an issue with the thermostat in my 2021 Cadillac XT5. I purchased the Cadillac elsewhere and the powertrain warranty transferred to me and all of my service, as well as a loaner car, were covered! The service at Moore Cadillac was excellent and I really liked the communication from the service desk via Text. I went to pick up my vehicle today and the pick up and drop off of the loaner vehicle took Less than five minutes. Everyone that I came in contact with at both drop off and pick up were very professional and very pleasant. Definitely recommend them for service on your Cadillac!

All employees are always attentive and very friendly while maintaining a professional attitude.

Donnie and Adrian go above and beyond. Very impressed by their communication and too notch customer service skills.