⭐☆☆☆☆ (1 Star) I strongly urge anyone considering buying a vehicle from Moore Cadillac Richmond to think twice and do extensive research before making a purchase. My experience has been beyond frustrating, and the lack of accountability from management is unacceptable—they simply do not care about resolving customer issues. Timeline of my experience: * March 28, 2026: I purchased a 2024 Cadillac Escalade from Moore Cadillac Richmond. * At the time of purchase, I signed all required paperwork and paid the Maryland sales tax, title, registration, and tag fees as part of the transaction. * Over the next three months, instead of receiving my permanent Maryland registration and license plates, I was repeatedly asked to provide documents that had nothing to do with completing the registration process. * During this period, the dealership issued three temporary tags, but failed to complete my permanent registration. * After the third temporary tag expired, I was left with a vehicle that I legally could not drive. My Escalade has been sitting unused with an expired temporary tag because they failed to do their job. * I later discovered that a Virginia title had been issued in my name, despite me being a Maryland resident, paying Maryland taxes and registration fees, and financing through Bank of America. This level of incompetence only added more confusion and delays. This situation has caused serious inconvenience, wasted time, and disrupted my business. For a vehicle of this price, there is absolutely no excuse for it to remain unregistered months after purchase when everything was paid upfront. What makes this even worse is the complete lack of urgency or concern from management. They have shown no real effort to fix the problem or take responsibility, leaving me to deal with the consequences of their mistakes. My advice is simple: avoid this dealership if you can. If you do decide to purchase from them, be prepared to constantly follow up, document everything, and push aggressively just to get basic paperwork completed. This review reflects my personal experience, and I hope it helps others avoid going through the same ordeal.

Amazing service and the best service experience every time!

Great service and friendly.

James was amazing to work with at Moore Cadillac.

Good experience with Donny in charge. Thank you Moore Cadillac!

Mr Sylvester Wright made buying a new car the most enjoyable experience I have ever had. All questions were answered and ever detail was reviewed from the beginning of the test drive to a tutorial of every feature of my new CT4. Friendly staff and excellent service. Thank you Moore Cadillac!

Really appreciated our experience with Moore Cadillac. It was a very calm and low pressure environment to purchase a vehicle in. James was our sales representative and he was outstanding. The guys in Finance handled all of our paperwork quickly and correctly. Love our new Cadillac and would buy from Moore again when we are ready to purchase our next Cadi.

My experience with Moore Cadillac in Richmond was wonderful. It’s my 1st EV so I was somewhat clueless but the staff was knowledgeable about the vehicle I wanted and had it ready for me when I arrived. I drove it back home, Alabama, with no problem! Thanks Devon, Mike and Dino!!

The work was fine - it just took over 2 weeks for the work to be completed. Maybe outside of their control but it was an inconvenience. I was provided a loaner but it still took a long time to get the parts and the truck fixed.

Just wanted to say that I have incredible respect for Mike Romano. He's a service manager and I've never had a service manager call me with the respect and kindness that he just has shown me in the last 5 minutes. Will not hesitate to continue buying Cadillacs and having this company serve my vehicles.