⭐☆☆☆☆ (1 Star) I strongly urge anyone considering buying a vehicle from Moore Cadillac Richmond to think twice and do extensive research before making a purchase. My experience has been beyond frustrating, and the lack of accountability from management is unacceptable—they simply do not care about resolving customer issues. Timeline of my experience: * March 28, 2026: I purchased a 2024 Cadillac Escalade from Moore Cadillac Richmond. * At the time of purchase, I signed all required paperwork and paid the Maryland sales tax, title, registration, and tag fees as part of the transaction. * Over the next three months, instead of receiving my permanent Maryland registration and license plates, I was repeatedly asked to provide documents that had nothing to do with completing the registration process. * During this period, the dealership issued three temporary tags, but failed to complete my permanent registration. * After the third temporary tag expired, I was left with a vehicle that I legally could not drive. My Escalade has been sitting unused with an expired temporary tag because they failed to do their job. * I later discovered that a Virginia title had been issued in my name, despite me being a Maryland resident, paying Maryland taxes and registration fees, and financing through Bank of America. This level of incompetence only added more confusion and delays. This situation has caused serious inconvenience, wasted time, and disrupted my business. For a vehicle of this price, there is absolutely no excuse for it to remain unregistered months after purchase when everything was paid upfront. What makes this even worse is the complete lack of urgency or concern from management. They have shown no real effort to fix the problem or take responsibility, leaving me to deal with the consequences of their mistakes. My advice is simple: avoid this dealership if you can. If you do decide to purchase from them, be prepared to constantly follow up, document everything, and push aggressively just to get basic paperwork completed. This review reflects my personal experience, and I hope it helps others avoid going through the same ordeal.

Excellent service! Sylvester was a wealth of information. And it was the fastest most enjoyable purchase of a vehicle I’ve ever had. It’s nice to see that. Service is still important to Moore Cadillac. Thank you

Amazing service and the best service experience every time!

Great service and friendly.

James was amazing to work with at Moore Cadillac.

To Whom It May Concern, I would like to share my outstanding experience with the entire team at Moore Cadillac. From the very first day I walked in, I was treated with professionalism, respect, and genuine care something that is not easy to find in today’s world. When I first met Mr. Sylvester, I told him the VIN number of the vehicle I was interested in. Without hesitation, he personally walked me straight to the exact truck. That level of attention made me feel honored and showed me immediately that I was dealing with true professionals. Shortly after, I received communication from Robin Dixon, who was phenomenal. Her emails and phone calls were timely, clear, and extremely professional. She made the process smooth and kept me informed every step of the way. I also had the pleasure of meeting the former football player on staff another great interaction that added to the positive experience. The following week, I finally had the chance to shake hands with Jose, the General Manager. Meeting him was awesome. We shared stories about being from New York and New Jersey, and it felt like talking to an old friend rather than a dealership manager. During this time, I had to return to military duty. Even while I was away, I kept receiving reminders that the 2022 Cadillac I wanted was still available. My heart was racing because I didn’t want it to be sold before I returned. When I finally got a break from work and came back, I was able to test drive the vehicle with Devon Dudley. This man truly knows his craft. He was professional, intelligent, and extremely knowledgeable about the vehicle. With my 35 years in the U.S. Army, I can recognize someone who takes pride in what they do and Devon absolutely does. Finally, I met Mr. Marty, who is a genuine genius with numbers. He presented figures that were fair and comfortable, and we shook hands and made the deal. On top of that, I ran into Dino, someone I knew from another dealership. Seeing him again and talking about my old Chevy Suburban and Chevy Traverse brought back great memories. Overall, every single individual I encountered at Moore Cadillac made me feel like I was part of their team. They are professional, respectful, honest, knowledgeable, and they truly care about their customers. Because of them, I proudly recommend that anyone looking for a Cadillac should go to Moore Cadillac. They will treat you right. Respectfully, Master Sergeant Kelvin M. Gilliam, Sr. United States Army

Good experience with Donny in charge. Thank you Moore Cadillac!

Mr Sylvester Wright made buying a new car the most enjoyable experience I have ever had. All questions were answered and ever detail was reviewed from the beginning of the test drive to a tutorial of every feature of my new CT4. Friendly staff and excellent service. Thank you Moore Cadillac!

Really appreciated our experience with Moore Cadillac. It was a very calm and low pressure environment to purchase a vehicle in. James was our sales representative and he was outstanding. The guys in Finance handled all of our paperwork quickly and correctly. Love our new Cadillac and would buy from Moore again when we are ready to purchase our next Cadi.

My experience with Moore Cadillac in Richmond was wonderful. It’s my 1st EV so I was somewhat clueless but the staff was knowledgeable about the vehicle I wanted and had it ready for me when I arrived. I drove it back home, Alabama, with no problem! Thanks Devon, Mike and Dino!!