Welcome to Moore Cadillac Richmond

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman.

David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will definitely go back again when I need a new car and highly recommend him to others.

Keith Nelson was an exceptionally personable, helpful, and trustworthy professional. He assisted me in getting the car I wanted at a fair price at a very challenging time despite delays of all kinds affecting the marketplace availability. I'd strongly recommend Keith to anyone looking to purchase an automobile.

Moore Cadillac Review We just purchased from Moore Cadillac in Richmond, VA a new 2020 Cadillac CT6 with Luxury trim. We had researched all the makes and models in this category, then located a match at Moore Cadillac and girded our loins for the inevitable clash over price that for us makes car shopping such a miserable experience. To our astonishment, there was no such clash. Our salesman, Mr. Tom Carr, offered to email us a written proposal that itemized every single cost item as well as all taxes, fees, discounts, and rebates. Nothing was hidden. The out-the-door final figure was well within the range of prices that Edmund’s and Kelly Blue Book identified as a good price, and at a level we did not expect to be able to beat anywhere—all without haggling. We live in Hampton, VA, some 90 miles away, and Mr. Carr offered to have the car driven to us or shipped on a flat-bed truck. (We decided to rent a car in Hampton and drop it off in Richmond to see the car before final commitment and drive it home.) Moore offered financing that was so advantageous ($0 down and 0% for 60 months) that we accepted those terms rather than paying cash as we had planned. We found out that Moore serves as a branch office of the Division of Motor Vehicles, and they had new, permanent license plates on the car before we took delivery. This saved us the hassle of visiting the Hampton DMV during the Covid-19 shutdown. They also performed a new official vehicle inspection and had the sticker in place. We were emailed a detailed maintenance guide with due dates for fluid changes, and without our asking they themselves took care of transferring our OnStar communications account from our older car to the new one. We didn’t have to do a thing. Without my requesting it, they also changed the oil, simply because I asked how long it had been sitting in the car. After we drove home, Mr. Carr called us from Richmond to ensure that we had not had any problems on the road. We had not encountered any problems, but mentioned that the “Infotainment System Manual” was missing. I half-expected to hear that “all sales are final” and that we should have checked before we drove away without this item, which costs $54 to replace, plus shipping. However, Mr. Carr said he would order us a replacement and FedEx it to our home as soon as it came in. We could not ask for more. Mr. Carr also stayed on the phone for almost an hour, patiently answering all our questions about the new car’s bewildering array of features and customizable displays, and even after that he encouraged us to call him with any future questions that might come up. Both the deal and the customer service we received exceeded our greatest expectations. We rate Moore Cadillac in general, and Mr. Tom Carr specifically, as six stars out of five! Best experience we have ever had buying a car.

My salesman, Harry Moseley, was outstanding in all aspects of our dealings. His patience in helping me solve a couple of problems was outstanding. I will gladly recommend the company and this outstanding employee! Jack E. Webb

Determined to find that “special edition” vehicle, I scoured the internet hours upon hours and to my dismay; there it was, in Virginia but I live in California. Well, after talking to Mark and his team of experts, he assured me it could easily be worked out. He was right. The paper work and the transportation of the vehicle was as described...smooth and concise. Thanks Mark! Signed, One happy customer.

I bought 2017 esclade platinum . Was good deal ,price they put on sale genius also I like this place Im seeing all ways on line used vehicle good condition.

Everyone greeted me with a smile and spoke kindly to me at Moore Cadillac. My salesman Adil was very helpful at getting me the best price for my trade in and my new purchase. Adil has my best interest in mind. I highly recommended visiting Moore Cadillac next time you are in search of a new/used vehicle they are very helpful.

Mr. Tehrani is the best salesman ever. He was patient and very thorough in his transactions with us. We are very happy with he new car! We owed 2 Escalades, sold one. Back to be in the Cadillac family.

Awesome, seamless, Pleasant, and responsive Sales team that I received a fair price and even got me a better interest rate. All my question were answered promptly, fully and honestly. I would gladly recommend and Absolutely satisfied with Moore Cadillac.

Pleasant,fair and responsive I feel that I received a fair price. All my question were answered promptly, fully and honestly. I would gladly recommend Moore Cadillac

Awesome, seamless, and professional car buying experience. I would definitely recommend this dealership to my friends, family, and colleagues. Platinum level dealership and great customer service.

My experience was great, It began on-line with a car I liked and salesman Abil was eager and willing to assist, he answered all my questions and kept me updated on the status of the vehicle since I could not get to the dealership until a few days later. We scheduled a date and time and he insured the vehicle was still available and in the viewing area when I arrived. Absolutely satisfied with my car buying experience at Moore Cadillac! I woul be remiss if I didn’t mention the Finance Person that tied it all together, (can’t remember his name) he was knowledgeable and even got me a better interest rate than the one I had! He was professional knowledgeable and had a helpful attitude. For the best car buying experience go to Moore!!

Highly recommend to buy car from Moore Cadillac.people were very friendly Adil sales person I worked ,wonderful person Also Bernard on finance.. Thank you All Moore Cadillac.

The Moore Cadillac staff, Pete Walsh, Fred Dedekind, Adil Konya in sales, and Farid Mohajer-Vaghari, Director of Finance are very knowledgeable and professional. They all worked hard to find just the right vehicle with the options that we wanted. We are very appreciative to Pete Walsh for working with us on our trade-in. My husband and I are very happy with our purchase and consider Moore Cadillac as the most trustworthy dealerships we have done business with.

I have bought used Mercedes from this dealer,sales Person Adil Was wonderful guy,they have excellent,professional car sales I bougtht car still perfect.I highly recommend Moore Cadillac to buy car. Omer Cevirme.

Adil Konya's excellent service and pleasant manner enabled my purchasing experience at Moore Cadillac of Chantilly to be very satisfying. He demonstrated superior salesmanship skills from the initial stage of my viewing and inquiring about the 2019 Cadillac XT4, to the final stage of my purchasing the same. Adil answered all my questions with knowledge of this car's performance ability. To satisfy my preference for a particular color, he scanned the Cadillac Dealerships throughout the U.S. and successfully obtained my car in New York and had it driven to Chantilly. I received everything I had hoped for at Moore Cadillac of Chantilly and astonishingly, received more than I had hoped.

We have been owners of Subarus for over 10 years. On moving to Richmond, VA we started using Moore Cadillac Subaru as our service provider. We then leased a new 2017 Outback. The Salesman, Harry Moseley, and the service rep, Gary Wilcox, have been superlative in their time and attention to our needs. They both are very knowledgeable and delightful to work with. We cannot say enough good about the work and professionalism we have received. Thank you Moore Cadillac for your dealership!

Still cannot believe I did this: wanted a low-mileage 2014 Cadillac CTS Coupe in a specific color combination and found one online at Moore Cadillac. Contacted salesperson Bob Lannon and he worked with me remotely to make the deal happen. I'm talking him up in VA and me down in FL! Crazy, right? Bob took the time to go over every aspect of the vehicle, took/sent a series of videos so I could see the vehicle up close and personal, and worked all the paperwork with me. Also helped coordinate getting the vehicle shipped to me via an enclosed transport vehicle. Who buys a used vehicle online and never sees or drives it first? Well, you have to trust SOMEBODY along the way, and I went with Bob on this purchase. Now, this flawless vehicle is here in FL with me and Bob is still stuck up in VA. Ha!

The service was so professional and completely satisfying to the point that I thought it was Magic. I inquired about a Cadillac and before I knew it, I drove off the lot with a Cadillac.

My latest service was routine maintenance and inspection. I only had to wait a reasonable amount of time and had no complaints whatsoever. When finished my car was brought to me, which I really appreciate. Thank you.

I must say that my salesperson, Andrew Swigert made this deal for me. I was very impressed by him and came away very satisfied indeed.

You were able to fit me in on the same day I called, covered all of my concerns, and got me out in no time. Great service. Special thanks to Service Consultant Chris Tomlin for his professionalism. Great customer service.

They finished my car earlier then they promised, almost all of the requested work was FREE! The service advisor kept me appraised of the work during the whole process.

Don Alley always takes great care of me in the Service department at Moore Cadillac. Bill Myers, the service manager runs a great shop and I would recommend Moore Cadillac to everyone!