Customer Reviews
I will never deal with Moore Cadillac again. When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and refused to honor their part of the agreement. I rarely drive this car, yet I've had multiple issues with it. I can't imagine what would happen if I drove it every day. Recently, I picked up my car after an oil change, (and to check why the engine light was on). The hood needed a new switch, and I was charged ...
I purchased a new Cadillac XT4 in May, 2024 which has been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Greene, General Manager numerous times, with no success, I've owned Cadillac's since 1986 and have never experienced such a lack of professionalism! It seems that "the all mighty dollar" is their only interest, since follow through after the sale has been non-existent, Standing behind the product that you advertise should be important, but customer satisfaction SHOULD be the FIRST!. It's so ...
Will not honor warranty! Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This dealership is a scam! Ron Green the General Manager does not care about anything but sales. Don't believe a word anybody there tells you.
I wrote Keith a question he never answered. I was also told that the car I was looking at was sold. Wasi it?
Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman.
will promise you the world when buying the car and then take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he was very rude. And the better business bureau has the reported to them this year already. I don't recommend anyone to buy from them
This dealership is by far the worst dealer we have ever worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech and they did not know how long it would take to repair. Everyone that works there is rude and know one seems to know anything when you ask a question. Worst part of all is they gave her a dirty Subaru to drive that look like someone had puked in the drivers seat!!! Stay away from this dealer and I ...
Horrible horrible service, with negligent repairs. Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support .
Had high hopes about this place, but it is the worst establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before purchasing my 2022 CT5 that has an airbag issue. I purchased this vehicle brand new off of the showroom floor and not even a month into owning the vehicle, I had/have a Service Safety Restraint System message that comes up constantly. Took the vehicle in to get serviced and the first thing they say is that they are booked. I expressed my concerns ...
Terrible service. No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor communication and performance. Finally had enough.
David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will definitely go back again when I need a new car and highly recommend him to others.
Poor and unprofessional behaviors from the service advisor. I have never experience service so bad. I was charged for service included in my extended contract package but the service was not completed. My car was used for personal while in their care. Over a hundred miles was used but they recorded they used only five. My glove compartment was rambled through, they disconnect my phone and left their phone (Gal A715 G) connected and my bible was removed from from passenger seat. The service advisor was not honest and tried to get more money from me but I refuse to ...
Keith Nelson was an exceptionally personable, helpful, and trustworthy professional. He assisted me in getting the car I wanted at a fair price at a very challenging time despite delays of all kinds affecting the marketplace availability. I'd strongly recommend Keith to anyone looking to purchase an automobile.
I have purchased two pre-owned vehicles from Moore Cadillac/Subaru and I highly recommend them. My sales associate Ray Chamberlain is great to deal with and goes the extra mile to be helpful and the reason I came back a second time. Dino Capocelli was also very helpful with all the red tape that goes with buying a car. Their service manager, Chris Tomlin was extremely helpful with the one service issue I had. He is honest, listens to his customers and resolved my issue.
Rude Used Car Manager. Unprofessional behavior of a Manager of Moore Cadillac should be unacceptable to dealership owner. I guess not!
My Cadillac had no power and would not start it was not the battery, I had it towed to the Moore Cadillac Dealer, and I had spoken to Donnie Myers he was the receiving dealer of my car. I proceeded to tell Donnie what my car was doing before the car had arrived to the dealership, so Donnie called me and said that the car had arrived and he would contact me after they ran a diagnostic test on it and call me back. He called me back to tell me that there wasn't anything wrong with my car. ...
I don’t believe I have experienced worse service from any dealer since my first Cadillac purchase – and I have owned Cadillacs for the past nearly 20 years! I thought it was bad that the dealer from whom I purchased my last Cadillac quoted me a figure of $1,300 to replace the face of my navigation/information screen, as it had begun to crack and become information unreadable. I subsequently had that glass facing replaced for a total of $250! But my experience at Moore Cadillac tops that! Even with CarShield (READ THE FINE PRINT BEFORE PURCHASING AN EXTENDED WARRANTY FROM THEM!!!), I ...
I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with. . Finally got an appointment, and was told what was needed to solve the problem. ($1500.00). A week later I'm driving and the noise returns. I was told by the service department to bring it back in for them to take a look at it. ($99.00) I was told " We don't know what's wrong". I have a live message from service department (Donnie Meyers) telling me there's dents under my ...
Moore Cadillac might have the most unpleasant service department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they treat us as if we are bothering them. We have had service reps ignore us and even one rep drive his car and block us into a parking spot after he acknowledged he saw me. We have had nothing but problems with the ATS and all items are covered by the manufacturer warranty yet I have to dispute each claim. The entertainment ...
Moore Cadillac Review We just purchased from Moore Cadillac in Richmond, VA a new 2020 Cadillac CT6 with Luxury trim. We had researched all the makes and models in this category, then located a match at Moore Cadillac and girded our loins for the inevitable clash over price that for us makes car shopping such a miserable experience. To our astonishment, there was no such clash. Our salesman, Mr. Tom Carr, offered to email us a written proposal that itemized every single cost item as well as all taxes, fees, discounts, and rebates. Nothing was hidden. The out-the-door final figure was ...
My salesman, Harry Moseley, was outstanding in all aspects of our dealings. His patience in helping me solve a couple of problems was outstanding. I will gladly recommend the company and this outstanding employee! Jack E. Webb
Determined to find that “special edition” vehicle, I scoured the internet hours upon hours and to my dismay; there it was, in Virginia but I live in California. Well, after talking to Mark and his team of experts, he assured me it could easily be worked out. He was right. The paper work and the transportation of the vehicle was as described...smooth and concise. Thanks Mark! Signed, One happy customer.
I bought 2017 esclade platinum . Was good deal ,price they put on sale genius also I like this place Im seeing all ways on line used vehicle good condition.
I was in search of a new Mercedes after my car was totaled by a deer. Mr. Adil Konya was my sales person and he was very kind and accommodating. If you plan to go to this dealership for a car, i recommend you choose him as yor sales person.
Everyone greeted me with a smile and spoke kindly to me at Moore Cadillac. My salesman Adil was very helpful at getting me the best price for my trade in and my new purchase. Adil has my best interest in mind. I highly recommended visiting Moore Cadillac next time you are in search of a new/used vehicle they are very helpful.
Mr. Tehrani is the best salesman ever. He was patient and very thorough in his transactions with us. We are very happy with he new car! We owed 2 Escalades, sold one. Back to be in the Cadillac family.
Awesome, seamless, Pleasant, and responsive Sales team that I received a fair price and even got me a better interest rate. All my question were answered promptly, fully and honestly. I would gladly recommend and Absolutely satisfied with Moore Cadillac.
Pleasant,fair and responsive I feel that I received a fair price. All my question were answered promptly, fully and honestly. I would gladly recommend Moore Cadillac
Awesome, seamless, and professional car buying experience. I would definitely recommend this dealership to my friends, family, and colleagues. Platinum level dealership and great customer service.
My experience was great, It began on-line with a car I liked and salesman Abil was eager and willing to assist, he answered all my questions and kept me updated on the status of the vehicle since I could not get to the dealership until a few days later. We scheduled a date and time and he insured the vehicle was still available and in the viewing area when I arrived. Absolutely satisfied with my car buying experience at Moore Cadillac! I woul be remiss if I didn’t mention the Finance Person that tied it all together, (can’t ...
Highly recommend to buy car from Moore Cadillac.people were very friendly Adil sales person I worked ,wonderful person Also Bernard on finance.. Thank you All Moore Cadillac.
The Moore Cadillac staff, Pete Walsh, Fred Dedekind, Adil Konya in sales, and Farid Mohajer-Vaghari, Director of Finance are very knowledgeable and professional. They all worked hard to find just the right vehicle with the options that we wanted. We are very appreciative to Pete Walsh for working with us on our trade-in. My husband and I are very happy with our purchase and consider Moore Cadillac as the most trustworthy dealerships we have done business with.
I have bought used Mercedes from this dealer,sales Person Adil Was wonderful guy,they have excellent,professional car sales I bougtht car still perfect.I highly recommend Moore Cadillac to buy car. Omer Cevirme.
Adil Konya's excellent service and pleasant manner enabled my purchasing experience at Moore Cadillac of Chantilly to be very satisfying. He demonstrated superior salesmanship skills from the initial stage of my viewing and inquiring about the 2019 Cadillac XT4, to the final stage of my purchasing the same. Adil answered all my questions with knowledge of this car's performance ability. To satisfy my preference for a particular color, he scanned the Cadillac Dealerships throughout the U.S. and successfully obtained my car in New York and had it driven to Chantilly. I received everything I had hoped for at ...
The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money ...
We have been owners of Subarus for over 10 years. On moving to Richmond, VA we started using Moore Cadillac Subaru as our service provider. We then leased a new 2017 Outback. The Salesman, Harry Moseley, and the service rep, Gary Wilcox, have been superlative in their time and attention to our needs. They both are very knowledgeable and delightful to work with. We cannot say enough good about the work and professionalism we have received. Thank you Moore Cadillac for your dealership!
Still cannot believe I did this: wanted a low-mileage 2014 Cadillac CTS Coupe in a specific color combination and found one online at Moore Cadillac. Contacted salesperson Bob Lannon and he worked with me remotely to make the deal happen. I'm talking him up in VA and me down in FL! Crazy, right? Bob took the time to go over every aspect of the vehicle, took/sent a series of videos so I could see the vehicle up close and personal, and worked all the paperwork with me. Also helped coordinate getting the vehicle shipped to me via an enclosed ...
The service was so professional and completely satisfying to the point that I thought it was Magic. I inquired about a Cadillac and before I knew it, I drove off the lot with a Cadillac.
My latest service was routine maintenance and inspection. I only had to wait a reasonable amount of time and had no complaints whatsoever. When finished my car was brought to me, which I really appreciate. Thank you.
I must say that my salesperson, Andrew Swigert made this deal for me. I was very impressed by him and came away very satisfied indeed.
I arrived at my time, but they did not have the appointment in the system. No worries, they quickly adjusted and fit me into the schedule. Quick turnaround on the oil change and steering wheel service. Everything was covered under warranty. Super job.
You were able to fit me in on the same day I called, covered all of my concerns, and got me out in no time. Great service. Special thanks to Service Consultant Chris Tomlin for his professionalism. Great customer service.
They finished my car earlier then they promised, almost all of the requested work was FREE! The service advisor kept me appraised of the work during the whole process.
Don Alley always takes great care of me in the Service department at Moore Cadillac. Bill Myers, the service manager runs a great shop and I would recommend Moore Cadillac to everyone!
I was very impressed with My salesman and the Dealership in general. The purchase of our new CT6 was easy and everything about the sale went smoothly and quickly.Everything about this automobile was explained thoroughly.I would highly recommend Bob Lannon as a great salesman.
Chris, in the service department, takes customer service to a new level. We are currently in the process of making a new car decision, Chris's level of "care" and attention to detail play a role in that. We truly appreciate his committment. THANKS for the outstanding job!
Any and every time I contact Mr. Don Alley about any situation with my '09 Escalade which I purchased from Moore Cadillac, he and my Service Technician, Chris, are all over it. They find time and space in their schedules for me to bring my 'baby' in almost immediately and take care of it. More than awesome!
I have had nothing but terrible experiences with my local Cadillac dealership in Waldorf, MD. While visiting my sister-in-law in Midlothian,VA I decided to try Moore Cadillac for a routine oil change and tire rotation! What a wonderful experience...night and day difference. Thorough and complete service...oil not overfilled, tires actually rotated per my specification! Removed and replaced both cabin and engine air filters! They would have washed my car for free, but it was raining! I will be using Moore for all future Cadillac maintenance! Well Done!!!
Moore's Cadillac was very proactive in making sure my vehicle was being maintained properly!! Rose Bonton notified me of what was needed and assisted with the very prompt scheduling. Once there and as always, Gary Wilcox took care of everything!!!
They fixed my vehicle , and had it available for my pick-up at the agreed upon time, the body shop personnel were professionals in every since of the word, Jimmy, and Steve were the best.
Just came in for oil change, tire rotation and minor problem. Out of there in an hour. Staff efficient and friendly. Service consultant has taken care of me for 15 years.
I have been a customer of Moore's since Oct. 2010 and have always had great service .i will continue to service my car at moore's
Chris gives outstanding service. This is the best dealership I ever dealt with in almost 50 years. Truly exceptional and a very important consideration when purchasing car.
Great service and excellent turnaround time. I was also impressed with the customer lounge. Cold water and snacks were available which was quite a treat, considering the outside temperature was quite high.
I was very satisfied with the work performed .....the people were friendly .....the work was done in a timely manner ...I will be bringing it back again as service is needed
Excellent service and an excellent sales associate. The sales person gave me all the information on the features of the car and wanted me to be completely satisfied with my purchase.
Great experience with service department with recent unexpected issue with my care - prompt, efficient and exceptional customer service. Donny went out of his way to accomodate my requests and get my car on the road again. Totally appreciated him and the early morning ammenities offered to us in the waiting area!
They always service my hummer 3 right the first time. Good prices and professional , personized service. Thank you Chris for your great help and service all these years.Chris.
Moore Cadillac service department always does Excellent work and takes great care of me and my 2015 Cadillac Escalade!! I would recommend them to everyone!
Outstanding services with very courteous. Prompt, efficient, simply said "outstanding! Always receive good services. We drive all the way from Dumfries because of the high quality and courteous services.
Service was great and staff was courteous but the customer lounge needs work. Service was completed quickly and staff was very friendly. Customer lounge however was pretty cluttered.
great service and quick service. The agent made me feel like it was important that my needs were met. He made sure that I was knew all that they needed to do during the service..
Very friendly, fast, pleasant, and reasonably priced service. Don Alley could not be a better service consultant as he is always cheerful and has a "can do" attitude..
I have always had excellent service every time I bring my car in . Gary Wilcox makes sure I get the service I need . would recommend them to all my friends
Was very fast to get the service done for me, and friendly staff truly a pleasure dealing with Moore and it's staff. Would like to have had the vehicle washed like they use to do for me every time but the last several times I have brought it in it wasn't washed.
Chris is always very helpful and on top of everything that needs to be done. Work was done to our satisfaction and in a timely manner....Chris set up appointment and was there to check us in at time specified.
Chris Tomlin is such an outstanding employee of Moore Cadillac on Broad St. He really goes the extra mile to get any issues I might have resolved in a very timely manner. The service department never fails to correct the problem. We have owned Cadillacs from Moore since the early 1990's and have never even considered going to any other dealer since our first one.
This was my second lease from Moore Cadillac. I wouldn't have done the second lease if the first one wasn't great. So the second time around was just as painless. I love my sales person, Mike Hardiman, and look forward to working with him in the future. Richard was also wonderful and worked very hard to get me through the paperwork as painlessly as possible. And my beautiful very red Cadillac ATS is just as fun as the last one. Thank you.
I am seventy three years old and have bought quite a few cars in my lifetime. However, I must say our sales person "Andrew Swigert" was one of the best (if not the best) that has ever sold to me or my wife... Andrew was attentive, personable, pleasant and a joy to work with without being "pushy".
Our service advisor, Don Alley, set up the appointment when I needed it, checked the car in, checked for any recall notices, and called me when the car was ready. The service from Moore's is always great! The shuttle service to and from work with Gray is a really nice service.
My husband showed up without an appointment. And he was in and out in no time. Donnie was able to squeeze him in. Good customer service.
Service is always friendly and that means a great deal to me. Another dealership I used in the past made me feel like a number and seemed annoyed when you would go in for service! So I appreciate Donnie, Bill and Gary (mechanic) for taking care of my service.
I had the awsome pleasure of buying a XTS Cadillac from Moores. Besides the wonderful service and kowledge from Sylvester Wright ( Sales Associate) .I got a car that turns heads whereever I go!!!
I have purchased three vehicles from Moores. Obviously I service my Cadillac with Moores. My experience over the years has been so favorable we service all our cars ...Lexus, Chevrolet, ect. No issue is too small or time to help not available. My last visit was the scheduled maintenance and I also purchased tires...great price...one stop shop. Keep making it easy and providing first class service in a timely manor and I will be a customer for life.
Always first class service, friendly, knowledgeable professionals. Great service advisor who always has my best interest in mind and let's me know what the real deal is concerning my vehicle. I love this dealership.
FIRST CLASS SERVICE, EFFICIENT AND KNOWLEDGABLE PEOPLE, BACKED UP BY SUPERIOR PRODUCTS, AND THE PROMISE OF EXCITING, INOVATIVE CHANGES IN INTHE FUTURE, INSURING THAT CADILLAC WILL CONTINUE TO BE RECOGNIZED AS THE AUTOMOTIVE STANDARD OF THE WORLD......."TONY" PPROUSALIS...RICHMOND, VIRGINIA
Had a good experience.. While typing this review it came to me that recommendations given for future checkups should be given to customer while car was in for service or a copy mailed to the customer.
Had my car taken here after a wreck earlier this year. While speaking with the shop manager about the car and my insurance he stated that he could call Enterprise for me to obtain a rental car and he would "help me out" by not charging a 25% "upcharge" for the rental car usage since I would be paying out of pocket as my insurance doesn't cover it. I did need a rental car and he called them and they came to get me and took me to the closest Enterprise. I prepaid to have the ...
I called, scheduled an appointment, brought car in and had in serviced as requested. I could not ask for more than I received. I would recommend this dealership to anyone.
Very prompt and efficient service . What more can I say other than I am extremely satisfied with Moore's service , am now and have been in the past .
We have purchase vehicles from Moore Cadillac for years and it has always been a wonderful experience. We have had only a total of 3 sales folks in over 12 years and only one service manager who has a high degree of influence on our returning to this dealer as well. We highly recommend to all!!
Friday night I purchased my 8th GM vehicle, and I must say it was one of my best experiences. This purchase was a little different, because now I live with a brain injury and everyday tasks are not as easy as they use to be. Going into business transactions, I always worry about being overwhelmed. These worries were put to rest once I arrived at the dealership. My sales advisor Troy was very patient and knowledgeable and had answers for all my questions. The business manager Franco, was excellent with my five year old son while we were completing the ...
I purchased a 2013 Cadillac CTS Coupe. This was a cash purchase. Not long after the purchase I noticed that when I went through a car wash or when it rained or when my husband sprayed the car with the garden house (i.e. like any normal person would do to wash their car) - water came in through the driver window and passenger window. When driving the car wind can be heard through the driver window when it is completely up as if it where slightly down - that whirring wind sound. Unacceptable. Well only to me apparently. Not only ...
I knew I wanted a CTS Coupe, so I went to Moore's website and received an "internet price," which was very reasonable. Then, Robert contacted me by email and I contacted him. Then we talked by telephone and had an excellent rapport. After that I received an email from Rick. I went to the dealership and Robert introduced himself and led me to Rick. We went for a demo ride and the car was wonderful, so we went to his office, had my trade-in appraised. The value of my car was more than fair, so Rick worked ...
Walter took his time explaining the cars functions and the sales process, he explained the warranty and onstar details as well. The car was delivered clean at the time agreed. Very satisfied.
I was very impressed with the sales manager, Rocco Karamoutsos. He was very knowledgeable and equally helpful. I would recommend his services to my friends.
I cannot say enough good things about Bob Evers. He has a wonderfully warm and friendly personality, is extremely knowledgeable about Cadillac products, is totally fair with pricing and will always see that I leave the dealership with a smile on my face. I never have to "haggle," since I know that he has given me the best trade-in possible and the lowest sale price. I trust him completely. I have purchased my last 4 Cadillacs from him. I would deal with no one else. When I eventually trade in my SRX, I will stop in to see Bob. ...